Ordering

Is grocery delivery available?

Yes, both store pickup and home delivery service are available at select locations through the mobile app and web platform.

How do I cancel an order?

At this time to cancel an order you'll need to go to "My Account" select "Manage Orders".

How do I contact help if I have an issue?

Please reach out to us by contacting Customer Care at 1-800-553-2324 or 1-866-620-0216 (Indianapolis Customers) between Monday - Friday, 9 a.m. - 9 p.m.

Can I reorder from my past shopping history?

You may reorder from any orders placed on either the mobile app or web platform. Or you can order items purchased in-store or online (web or app) under the "Order Again" section of the app.

Do you have an accessibility site?

Our site is compatible with screen readers, if you have an issue, please contact us at 1-800-553-2324 or 1-866-620-0216 (Indianapolis Customers) between Monday - Friday, 9 a.m. - 9 p.m.

While we don’t have an accessibility site just yet, accessibility will be addressed in future versions.

What mobile devices are supported?

We support Android OS 5 and up & iOS 12 and up.

Can I scan a Giant Eagle Advantage Card with my grocery order?

You can easily link your existing Advantage Card or create a new card by visiting “My Account” on web or navigating to "My Perks" on the mobile app.

Payment and Pricing

Is there a minimum purchase requirement?

Yes. Giant Eagle Curbside Pickup & Delivery orders must exceed $35.

Is there a fee for placing an order?

Our Giant Eagle Curbside Pickup & Delivery service is FREE for pick-up orders and as low as $9.95 for delivery orders.

When do I pay for my order?

We require online payment for all Giant Eagle Curbside Pickup & Delivery orders.

What kinds of payment do you accept?

At this time, all orders must be paid for online using a credit card, debit card or EBT card. We also accept Giant Eagle-brand gift cards.

I’m placing an order for pickup next week. Why are the weekly ad prices not displayed on the website?

Depending on the time of your order placement and scheduled pickup or delivery, weekly ad prices may not be displayed online. However, upon receiving your order, your final order total will reflect the current weekly ad prices.

Is gratuity included in my Giant Eagle Curbside Pickup & Delivery order?

We bring groceries to your car as part of the ordering experience! Tipping is not required, nor is it accepted by our Team Members. For delivery orders, you can add a tip for the delivery driver during online checkout. 100% of the tip is passed to the delivery driver.

When will you charge my credit card?

Your card will be charged after we have completed shopping your order and confirmed any out of stocks and substitutions with you. This may take place before you arrive at the store for your pick up order, or before your delivery driver arrives for delivery orders.

What happens if I cancel my order, or if I can’t pick up my order?

Your card will not be charged if your order is cancelled, if you cannot pick up your order or if you can’t accept your delivery.

When will I see the final total of my order?

You will see your final order total when you pick up your items. The order total seen when paying online may be different from the final total due to out-of-stock items, variable weights or substitutions made during order fulfillment.

Can I save my credit card information in my account so I don’t have to re-enter it every time?

Yes, your credit card information is securely encrypted by our site. If you choose to save your credit card information to your account it will be available for use during your next shopping session.

Who can help me with questions about refunds or incorrect charges?

Please visit the Customer Service Desk in-store for assistance with refunds or incorrect charges. Or, call Customer Care at 1-800-553-2324.

I was logged out as I was trying to pay online.

We limit payment sessions to 10 minutes for security reasons. You will need to log in again to process your payment.

Will I get a receipt at pickup?

Yes, you will get a printed receipt or an eReceipt.

Can I use coupons on my order?

We accept digital coupons for orders. Paper coupons cannot be accepted at this time.

Are the prices the same as in the store?

Yes, Giant Eagle Curbside Pickup & Delivery prices are the same as in-store prices.

Will I earn perks on my Giant Eagle Curbside Pickup & Delivery order?

Yes, you will earn perks the same way you would on an in-store purchase. Visit the perks page for complete information on the perks program, including restrictions. Please be sure to link your Advantage Card to your account.

Grocery DELIVERY

Can I tell you exactly where to leave my order or provide other special instructions to the delivery team?

Yes. When you select delivery, there will be a space for you to add information you think may be helpful or necessary for delivery.

How can I change or cancel a delivery order that has been submitted?

If you need to cancel an order go to “My Account” and select “My Online Orders”. Find the order that you'd like to cancel and click Cancel Order. There is no fee for canceling an order.

If you’re no longer able to edit your order online, please call your Curbside location.

Can I change the delivery address?

Yes. When you are at the checkout page you can enter the delivery address of your choice.

Your delivery address must be within our delivery area. Please contact your store if you have any questions about delivery areas.

How are my groceries kept fresh through the delivery process?

Food safety and quality are our first priorities. Every effort is made throughout the selection and delivery process to keep your fresh and frozen products at an optimal and safe temperature from our door to yours. Perishable items are chosen and packed the day of delivery. Our personal shoppers are rigorously trained to handpick the highest quality, freshest products to fill your order.

Do I need to be home when my groceries are delivered?

If no one answers the door, the driver will contact you using the phone number associated with your order. If we cannot contact you, the Delivery driver will return the order to the store and you can contact us to reschedule delivery or pickup of your order.

Can alcohol and tobacco be delivered?

Alcohol delivery is available in select markets.

Can the driver bring the order into my home or put away my groceries?

For safety and liability reasons the drivers typically do not enter a residence for any reason. You may request that they enter. When requested, it’s at the driver’s discretion to enter or not.

Can I have gift cards delivered?

At this time we cannot deliver gift cards to your home. You can purchase gift cards on Curbside and pick up your order. E-gift cards can be ordered online.

Substitutions and Notes

If an item I ordered is unavailable, how are substitutions determined?

We highly encourage you to add your mobile phone number to your order so our personal shoppers can text with you while they are shopping your order. When you review your cart, there is a checkbox next to each item that you can use to allow your personal shopper to choose substitutions.

If you have chosen to allow substitutions, our personal shoppers will do their best to find an alternative for any items that are unavailable. If you are unsatisfied with any substitutions, please contact Customer Care at 1-800-553-2324 or 1-866-620-0216 (Indianapolis Customers) for assistance.

Can I give my Personal Shopper special instructions for my order?

Yes, you can add notes to your order including a note next to any item in your cart. You can also leave general comments or instructions in the Cart Summary on the Review Cart page.